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Privacy Policy

Please carefully read all the terms of this agreement and ensure that you understand them. The Contractor reserves the right to amend the terms of this agreement if necessary, in accordance with the established procedure. We strongly believe that the security and confidentiality of your information are of the highest priority.

1. Definitions

1.1. Contractor or Medical Institution – The SPRAVNO Pain Medicine Center.

1.2. Customer or Patient – A natural person who has entered into this Public Contract with the Contractor for the provision of medical services.

1.3. Medical services (medical care) – A type of professional activity performed by the Contractor that involves the use of specialized measures aimed at preserving and restoring health (resulting in possible improvements in overall health, the functionality of individual organs, or body systems). Medical services include specialist consultations regarding pharmacological and non-pharmacological treatment, laboratory and diagnostic tests, as well as therapeutic, preventive, and rehabilitation measures of varying complexity and purpose, provided by the Contractor under the terms of this Agreement. Information regarding the list of services, their costs, and other details is available on the Contractor’s website and at the service locations.

1.4. The quality of Medical Services provided at the Medical Institution includes:

  • A combination of organizational, medical, sanitary, and hygienic conditions for the Patient’s medical supervision, in accordance with this Agreement and the standards adopted in the healthcare sector of Ukraine for providing medical care.
  • Strict adherence to medical and ethical standards and maintaining confidentiality in communications with the Patient by the Medical Institution.

1.5. Actions confirming agreement to this Agreement or compliance with its terms may include, but are not limited to:

  • Contacting the Medical Institution via the phone numbers listed on the Contractor’s website.
  • Ordering services through the Contractor’s website.
  • Providing the Patient’s informed voluntary consent for diagnostics, treatment, and medical procedures.
  • Completing a patient questionnaire.
  • The actual commencement of services.
  • Signing other documents related to the provision of medical services, in forms developed by the Contractor.
  • Granting voluntary consent for receiving informational, promotional, and educational advisory messages from the Contractor.
  • Payment for medical services or any other actions indicating the Patient’s or Customer’s acceptance of the terms of this Agreement.

1.6. Contractor’s Website – The Contractor’s online resource available at https://spravno.clinic/.

1.7. Parties – A collective term referring to both the Customer and the Contractor.

2. General provisions

The Privacy Policy of the SPRAVNO Pain Medicine Center defines the terms and conditions for using the clinic’s website (hereinafter referred to as the “Website”). This policy is developed in compliance with the legislation of Ukraine regarding the protection of personal data, information, and other relevant regulatory acts.

The purpose of this Privacy Policy is to protect and ensure the confidentiality of the personal data of clients of the SPRAVNO Pain Medicine Center, including website users, as well as confidential information containing personal data. The Policy also regulates access, transmission, and processing of confidential information held by the SPRAVNO Pain Medicine Center.

This Privacy Policy applies to all users.

3. Subject of the agreement

3.1. Under the terms of this Agreement, the Contractor undertakes to provide, on a paid basis, the necessary medical services (medical care), including preventive, therapeutic-diagnostic, rehabilitation, and other services that comply with the requirements for diagnostic, preventive, and treatment methods permitted in Ukraine. The characteristics of the services, such as type, volume, sequence, and other parameters, are determined according to the Treatment Plan. The Treatment Plan may include documents such as a medical prescription sheet, a prescription for narcotic drugs, psychotropic substances, and precursors for patients receiving treatment, a consultative opinion, as well as other medical documentation in which the Contractor provides treatment recommendations.

3.2. The Parties agree that the price (cost), name, and list of Medical Services to be provided to the Customer under this Agreement shall be determined based on the list of services and their respective prices posted on the Contractor’s website and valid at the date of service provision, subject to mutual agreement.

3.3. The Customer voluntarily agrees to pay for the medical services (medical care) provided to them in accordance with the terms specified in this Agreement.

4. Rights and obligations of the parties

4.1. Rights and Obligations of the Contractor:

4.1.1. Ensure that Patients receive the necessary qualified medical assistance and services in a timely manner and with appropriate quality, in accordance with the methodologies, protocols, and standards approved by the Ministry of Health of Ukraine, and in line with the medical specialties of the Medical Institution.

4.1.2. Require the Customer to properly, timely, and fully fulfill their obligations under this Agreement.

4.1.3. In cases where the Customer is diagnosed with diseases or conditions that the Contractor’s specialists are not authorized or technically equipped to treat due to legislative or licensing restrictions, as well as the technical capabilities of the Contractor’s facility, the Contractor may refuse or suspend the provision of services to the Customer.

4.1.4. Adhere to the treatment plan and inform the Customer about the cost, purpose, timeline of service provision, the effectiveness of chosen treatment methods, as well as possible risks and complications that may arise during or after their application, as specified in the informed consent form.

4.1.5. Ensure absolute confidentiality of information regarding the Customer’s health status, examination results, medical assessments, as well as private and family matters.

4.1.6. The Contractor reserves the right to make changes to the Price List, notifying the Customer of such changes by posting relevant information on the Contractor’s website or through other available means.

4.2. Rights and Obligations of the Customer:

4.2.1. Require the Medical Institution to properly, timely, and fully fulfill its obligations under this Agreement.

4.2.2. In case of identifying deficiencies in the provision of medical services, promptly inform the Contractor in the manner specified in this Agreement.

4.2.3. Receive any medical information regarding their health status from the Contractor.

4.2.4. Medical information that is classified as a medical secret shall be provided by the Contractor directly to the Customer and/or their family members.

4.2.5. The Customer’s acceptance of this Agreement confirms their acknowledgment and agreement, as well as that of their family members, with the current Price List and the cost of respective programs.

4.2.6. In cases where services are purchased for a child, ensure the child’s accompaniment during medical services and monitor the proper and timely execution of the prescribed treatment or examination.

4.2.7. Obtain information about the qualifications and certifications of the Contractor’s specialists.

4.2.8. Request a change of doctor at any stage of treatment or medical service provision.

4.3. Obligations of the Customer:

4.3.1. Timely payment for the provided Medical Services in accordance with the terms of this Agreement.

4.3.2. Attend scheduled appointments, check-ups, and procedures listed in the treatment plan, follow prescriptions and recommendations from the attending physician and other medical staff involved in medical services under this Agreement, and comply with the rules for staying at the Contractor’s Medical Institution.

4.3.3. Provide truthful personal data and information about their health status, including past and current illnesses, allergic reactions, harmful habits, etc., which must be recorded in medical documentation. The accuracy of this information directly affects treatment outcomes.

4.3.4. Fill out the informed consent form and any other documents required by the Contractor to provide services.

4.3.5. Attend scheduled consultations, additional examinations, control and preventive check-ups, including commission-based evaluations conducted by medical specialists designated by the Contractor.

4.3.6. Immediately and promptly inform the attending physician about any complications following medical procedures or any deterioration in health due to illness, injury, or other conditions.

4.3.7. Handle the Contractor’s property and the property of other patients of the Medical Institution with care.

5. Liability of the parties and dispute resolution

5.1. The Parties shall be held liable for non-performance or improper performance of their obligations under this Agreement.

5.2. In the event of disputes or disagreements between the Parties, they are required to attempt resolution through negotiations and constructive dialogue.

5.3. If a dispute cannot be resolved through negotiations, the Parties may choose to use alternative dispute resolution methods, such as mediation or arbitration.

5.4. If alternative dispute resolution methods do not lead to an agreement between the Parties, any dispute or disagreement may be settled in court in accordance with the applicable legislation.

6. Types of processed personal data

When using the services of the Website, the Company processes the following user data:

Data provided by the user:

  • Information entered when filling out registration forms and using services.
  • Cookies.
  • The user’s IP address.
  • Internet browser settings and configurations (User-Agent).

The Company limits the collection of personal data to only those details that the user consciously and voluntarily provides for the use of the Website’s services (e.g., full name, username, password, email address, phone number, date of birth, gender, etc.). The collection of this data is carried out in accordance with legal requirements and the user’s consent, as outlined in this Policy.

The Company also collects website visit statistics (such as connection logs, traffic data, browser type, date, time, session duration, and site navigation history). Additionally, the Company records user logins to the system without processing or storing any further details about their online behavior.

It is important to note that the Company restricts the collection of information to the minimum volume necessary to fulfill the data subject’s requests. Furthermore, the Company does not collect data subject to specific legal restrictions, such as information regarding racial or ethnic origin, political beliefs, religious convictions, membership in organizations, or criminal records (as per the Law of Ukraine “On Personal Data Protection” No. 2297-VI dated June 1, 2010).

7. Processing of personal data

The personal data of users is processed and stored in data centers where the infrastructure supporting the proper operation of the Website’s services is located. This processing and storage of personal data is carried out within the Database or in a separate table within the Website’s Database.

8. Purposes of processing and using personal data

Personal data is used for the following purposes:

  • Providing online services of the Website.
  • Information exchange and news distribution.
  • Managing relationships in the field of advertising and communications in compliance with the laws of Ukraine, such as:
    • “On Personal Data Protection”
    • “On the Ratification of the Convention for the Protection of Individuals with regard to Automatic Processing of Personal Data and the Additional Protocol to the Convention regarding Supervisory Authorities and Transborder Data Flows”
    • “On Information”
    • “On Advertising”
    • “On Telecommunications”
    • “On the Protection of Information in Information and Telecommunication Systems”

Additionally, data is processed in accordance with the Website Usage Rules and other regulatory acts governing the Company’s operations.

9. Data retention period

The retention period for personal data is limited to the period necessary for data processing.

Once a user’s status on the Website is terminated, such as through account deletion, their personal data is automatically erased.

10. Use of cookies

A cookie is a text file or a set of files containing a small amount of information. These files are sent to the web browser and stored on the user’s device, such as a computer, mobile phone, or any other device used to access the Website.

Cookies can be either persistent, remaining on the computer until deleted by the user, or temporary/session-based, which are stored only until the browser is closed. Additionally, cookies can be first-party cookies, set directly by the Website, or third-party cookies, set by other websites.

Important Notes:

  • Cookie data is updated every time the user revisits the Website.
  • Most web browsers allow cookies to be stored on the user’s device by default.
  • Disabling cookies may limit access to published content and/or impair the functionality of the Website’s services.

The Company pays particular attention to user experience and uses cookies to analyze user behavior, preferences, and interests. This analysis helps improve Website interactions, optimize the interface, and enhance the Service’s navigation.

According to the classification of the International Chamber of Commerce (ICC), the Company uses the following categories of cookies:

10.1 Necessary Cookies:

  • Used for website navigation and access to certain services (e.g., secure pages, registration, and authentication).
  • Remember previous user actions within the same session.

10.2 Performance Cookies:

  • Aggregate information on Website usage (e.g., time spent on pages, most visited sections, effectiveness of advertising campaigns, etc.).
  • Stored on the user’s device between browsing sessions.

10.3 Functional Cookies:

  • Used to store settings and configurations on the user’s device between browsing sessions.
  • Enable video playback, participation in interactive activities, and integration with social media.

10.4 Targeting Cookies:

  • Used to provide content that may interest the user.
  • Stored on the user’s device between browsing sessions, manage targeted advertising, and assess advertising campaign effectiveness.

The Website may share this information with third parties, including media clients, advertisers, and partners, to deliver high-quality targeted advertising.

The Company uses cookies from third-party services and analytics tools to efficiently deliver high-quality content and analyze site performance. Services such as Instagram, Telegram, YouTube, WhatsApp, and others belong to third-party companies that may use cookies on user devices during interactions with the Website.

If a user disagrees with the use of cookies or manually deletes all cookies from their web browser, they will be prompted to enable and accept cookies upon their next visit to the Website.

User information collected via cookies is not shared or sold publicly. This data remains the exclusive property of the Company.

11. Interaction of the website with other resources

When using the services of the Website, third-party codes and resources may be embedded into the Website pages. This may result in the transmission of user data to these third parties. As a result, such external Internet resources may collect and process information about the user’s Website visits, as well as other data transmitted by the user’s browser.

The use of external services is essential for quickly analyzing site visits, measuring internal and external traffic, understanding browsing behavior, and evaluating user activity. However, the Company does not store or process any data obtained from these external services.

If a user does not wish for these services to have access to their personal data, they may manually log out of their accounts or profiles and clear cookies through their web browser settings.

12. Minor protection

The Website is not intended for individuals who have not reached the age of majority.

13. Interaction of the company with third parties regarding personal data

The Company does not transfer personal data to third parties, except in cases where such transfer is required by law, at the request of the data subject, or in other cases stipulated by Ukrainian legislation and this Policy.

The Company acknowledges that personal information is a valuable and integral aspect of an individual’s non-property rights. Therefore, it takes all possible measures to protect the personal information voluntarily and knowingly provided by users.

The Website may contain links to third-party websites for informational and/or advertising purposes. When a user follows a link to an external website, this Policy no longer applies to that site.

14. Privacy of the data subject’s activities on the website

User activity information on the Website, including actions performed over the network or via email, is protected under applicable law. In other words, the Company does not violate the confidentiality of the user’s activities while they use the Website’s services in any manner.

15. Security of personal information

The Company adheres to industry-standard technological and operational security measures to protect information and personal data from loss, misuse, alteration, or destruction. Despite all efforts, the Company cannot guarantee absolute protection from threats that arise beyond its control.

The Company places great emphasis on fulfilling its obligations regarding confidentiality by implementing technical and organizational security measures. These measures are designed to prevent unauthorized or unlawful disclosure or processing of information, as well as accidental loss, destruction, or damage.

16. Conditions for access to personal data

The rules for third-party access to personal data are determined by the conditions of consent granted by the user to the owner of their personal data or in accordance with legal requirements.

Users have the right to access information about themselves free of charge.

17. Rights of individuals who have provided their personal data

The data subject has the rights established by the Law of Ukraine “On Personal Data Protection” No. 2297-VI dated June 1, 2010, which include the following:

17.1 To be informed about the sources of personal data collection, their location, the purpose of their processing, and the location or residence of the owner or data controller. This information may be requested personally or delegated to authorized representatives, except in cases specified by law.

17.2  To receive information regarding the conditions for granting access to personal data, including details about third parties to whom the data is transferred.

17.3 To have access to their personal data.

17.4 To receive a response concerning the processing of personal data within thirty (30) calendar days from the moment the request is received, except in cases provided by law, and to obtain the contents of such personal data.

17.5 To submit a reasoned objection to the data owner regarding the processing of their personal data.

17.6 To submit a reasoned request for the modification or deletion of their personal data if it is processed unlawfully or contains inaccurate information.

17.7 To protect their personal data from unlawful processing, accidental loss, destruction, or damage.

17.8 To file complaints regarding the processing of their personal data with the Commissioner for Human Rights of the Verkhovna Rada of Ukraine or in court.

17.9 To apply legal remedies in case of a violation of personal data protection legislation.

17.10 To provide restrictions regarding the right to process their personal data when giving consent.

17.11 To withdraw consent for the processing of personal data.

17.12 To understand the mechanism of automated data processing.

17.13 To be protected from automated decision-making that has legal consequences.

For any questions related to personal data, users should contact the Company.

18. Final provisions

18.1 The Contractor strives to provide up-to-date and useful information on its Website but does not assume responsibility for possible inaccuracies, errors, or omissions that may arise when using this information. The Contractor is also not liable for any damage resulting from the use of outdated, incomplete, or technically incorrect information published on the Website.

18.2 The Contractor reserves the right to modify or supplement its services and any other information on the Website without prior notice.

18.3 Hyperlinks to external resources and websites displayed on the Contractor’s Website do not imply any association between the Contractor and these resources. The Contractor does not assume responsibility for the content, accuracy, legality, or reliability of the information on external websites.

18.4 All medical documents created for the Customer remain the property of the Contractor and are stored within the Medical Center.

18.5 The Contractor reserves the right to take photographs before and after the provision of medical services for comparison purposes. These photographs may be used on the Contractor’s Website, in scientific research, presentations, and other purposes, to which the Customer agrees by entering into this Agreement.

18.6 The Customer agrees that the Contractor may record telephone conversations for potential use in disputes or for resolving conflict situations arising under the terms of this Agreement.

19. Changes to the policy

This Policy may be modified or updated periodically without prior user notification, including cases where legislation requirements change.

Users are encouraged to periodically review this Policy to stay informed about any potential changes or updates.

Best regards,

SPRAVNO Pain Medicine Center